Terms & Conditions
Welcome to CurViCampers! We’re committed to delivering high-quality camping boxes and excellent service. By purchasing from us, you agree to the following terms and conditions.
1. Product Features and Customization
Our camping boxes are designed with care to provide durability, ease of use, and functionality.
While customization is not currently a standard offering, small adjustments may be possible upon discussion and will incur additional costs.
2. Contacting Us
For inquiries, issues, or urgent matters, you can reach us through the following channels:
Email
eBay Messaging
Social Media
Phone (for urgent matters only)
3. Damaged or Defective Products
If you receive a product that is damaged or defective, do not use it. Contact us immediately to discuss a resolution.
4. Shipping and Delivery
Delivery requests must be discussed prior to purchase. At this time, delivery options may not always be available, though we aim to offer this service more consistently in the future.
5. Returns and Refunds
Returns are only accepted within 14 days of purchase and under the following conditions:
The product is unused.
The product is in its original, new condition with no marks or signs of use.
Customized products cannot be returned under any circumstances.
6. Warranty
We offer a 2-year warranty for defects or damages resulting from normal use.
This warranty does not cover misuse, overloading, or improper care of the product.
For warranty claims:
Replacement parts can be shipped to you.
Alternatively, you may bring the product to us for repairs; however, travel costs will be your responsibility.
7. Product Care and Usage
Weight Limitations: Avoid exceeding the maximum weight for the drawers and bed area. Specific limits can be provided upon request.
Proper Usage: Avoid putting excessive weight on any single area of the bed platform to prevent damage.
Handling: Move the product with care, ideally with two people, and use proper lifting techniques.
Securing While Traveling: Use ratchet straps to secure the camping box during transit.
Safety: Keep fingers away from moving or folding parts to avoid injury.
8. Discounts and Incentives
Repeat Customers: Discounts may be available for repeat customers; these must be discussed and are not guaranteed.
Referrals and Collaborations: Customers who help promote CurViCampers (e.g., through social media or referrals) may qualify for rewards. In certain cases, free products may be offered for advertising or collaborations, though this is subject to prior agreement.
9. Liability
CurViCampers is not responsible for injuries or accidents resulting from improper use or handling of our products. Follow the provided guidelines to ensure safe use.
10. Commitment to Quality and Customer Experience
At CurViCampers, we believe in building lasting relationships with our customers. We value your feedback and strive to continuously improve our products.
We are passionate about helping adventurers make the most of their travels, and your satisfaction is our priority.
For questions or concerns, please feel free to contact us. Thank you for choosing CurViCampers to enhance your adventures!